The City of Dublin

2010 Community Survey

The City of Dublin performs a biennial Public Opinion and Citizen Satisfaction Survey as part of its ongoing efforts to understand and better serve its residents. The goal of the program is to gauge citizen attitudes regarding:

• City services and attributes

• Customer service

• Citizen involvement

• Goals for Dublin

The first Public Opinion and Citizen Satisfaction Survey was conducted in 2000, followed by surveys every two years. The information gathered by these surveys provides data to measure changing perceptions, benchmark performance over time, develop priorities and improve levels of service.

The 2010 survey was spearheaded by the City of Dublin Division of Community Relations and conducted by Clary Communications. It varies from previous surveys in several ways:

For the first time ever, all residents of the City of Dublin were invited to participate in the survey. The invitation was posted on the cover of the 2010-2011 Resident Guide, which was distributed via “Dublin Life” magazine to each residential dwelling that receives individualized trash collection in the City – approximately 14,000 homes. Residents were asked to go to a Web address to complete the survey.

As a result, 668 residents – approximately 5% of all Dublin households – responded, offering their opinions and helping shape the future of the community. The high rate of response ensures a +/- 5.0% sampling error at a 95 percent confidence level.

As with past surveys, the data show that residents are pleased, overall, with their community and the level and quality of service provided by the City of Dublin.

Grade:

98% of respondents gave the City of Dublin a grade of “A” or ”B” when asked to rate the community it as a place to live. One statistically significant change from previous years is that 6% more people gave the City an excellent rating than in 2008.

	2010	2008
A (excellent)	78%	72%
B (good)	20%	27%
C (fair)	1%	1
D (poor)	0%	0%

 

2010 Community Survey Results

Overall Results

Results to open ended questions

2 - What were the reasons for your contact(s)?

6 - What were the reasons for your visit(s)?

14 - Are there any other ecological/natural resources that are most important to you for preservation and conservation?

17 - Are there any other recreational programs, that are important in satisfying your household's recreational needs?

20 - Additional comments on PRIVATE recreation facilities.

23 - Additional comments regarding amenities in Dublin community parks:

24 - Other than those community parks listed above, which five NEIGHBORHOOD parks do you visit most frequently?

25 - What do you like most about the NEIGHBORHOOD park you visit most frequently?

26 - What would you like to change about the NEIGHBORHOOD park(s) you visit most frequently?

40 - Are there other existing police-service issues or concerns that are important to you? If so, what are they? How would they rank in the group above?

41 - Are there any services Division of Police does not provide that you believe it should?

53 - What can the City of Dublin do to increase the amount your household recycles?

54 - What things can the City of Dublin should do to increase its environmental sustainability practices?

57 - TECHNOLOGY In what way can the City of Dublin use technology to enhance services to the community?

62 - What is the primary reason you used the City of Dublin Web site?

63 - What suggestions do you have for the City of Dublin Web site?

71 - Which three local radio stations are you most likely to listen to?

79 - Are there other street intersections that need attention? If so, what are they? How would they rank in the group above?

81 - What barriers, if any, exist that keep you from using a bicycle more frequently to commute or errands?

84 - CITIZEN INVOLVEMENT If you'd like a more convenient method of communication with City government, what might that be:

91 - Other

98 - SECTION G: COMMUNITY PRIORITIES The City of Dublin wants citizens to be more than just "satisfied." Assuming taxes remain the same, what are some of the things the City could do and/or provide that would leave you feeling "delighted"?

99 - If A means excellent, B good, C fair, D poor, and F failing, how would you grade the City of Dublin as place to live?

101 - For the question above, are there any other priorities that should be included? If so, how important are they?

102 - What services/shopping/dining options would you like to see in Dublin that currently are not represented within city limits?

105 - What should Dublin's top three goals be?

111 - If yes, how and where was it used?

115 - What do you perceive as the purpose of the Dublin Arts Council?

118 - Are there safety-related programs or services you need that the fire department doesn't currently offer? If so, what are they?

121 - Are there recreation programs or services you would like that the Washington Township Parks Department doesn't currently offer? If so, what are they?

127 - What is the ZIP code where you work?

131 - Please provide the following information about how many individuals are living in your household?

138 - If "NO," what is your native language?

140 - What your residential ZIP code?